Technology Help
Clearing the Cache has solved about 80-90% of technical errors that students and families are currently experiencing. Here is a video to walk families through the process: https://drive.google.com/file/d/1aqbYXtD8BfFX_p0aKuC6Wt4IHQtFGM66/view
Family Academy Virtual Class - There are many classes to help families better understand many of the online tools our teachers are currently using.
Please make an appointment for technology assistance. You can call 919-560-3837 to make an appointment.
In addition to the Facebook Live events in English and Spanish we offered today and tomorrow, our distance learning Q & A from Matt Hickson, and other information technology support documentation at our bilingual IT website, IT is establishing additional in-person, walk-in technical support at remote service satellite depot stations at the sites and schedule below. Please note that IT is only servicing DPS-issued devices at these sites.
Site |
Days and Time of Service |
Address |
Hamlin |
Monday - Friday Hours of Operation: 9 AM - 12PM, 2PM-4PM |
1817 Hamlin Road, 27704 |
SDC |
Monday and Wednesday Hours of Operation: 9 AM - 12PM, 1PM-4PM |
2107 Hillandale Road, 27705 |
BACON |
Monday, Wednesday, Friday Hours of Operation: 9 AM - 12PM, 1PM-4PM |
808 Bacon Street, 27703 |
SOUTHERN HS |
Monday and Wednesday Hours of Operation: 9 AM - 12PM, 1PM-4PM |
800 Clayton Road, 27703 |
JORDAN HS |
Monday and Wednesday Hours of Operation: 9 AM - 12PM, 1PM-4PM |
6806 Garrett Road, 27707 |