Requently Asked Questions

Clearing the Cache has solved about 80-90% of technical errors that students and families are currently experiencing. Here is a video to walk families through the process: https://drive.google.com/file/d/1aqbYXtD8BfFX_p0aKuC6Wt4IHQtFGM66/view

Family Academy Virtual Class - There are many classes to help families better understand many of the online tools our teachers are currently using.

Please make an appointment for technology assistance. You can call 919-560-3837 to make an appointment. 

In addition to the Facebook Live events in English and Spanish we offered today and tomorrow, our distance learning Q & A from Matt Hickson, and other information technology support documentation at our bilingual IT website, IT is establishing additional in-person, walk-in technical support at remote service satellite depot stations at the sites and schedule below. Please note that IT is only servicing DPS-issued devices at these sites.