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Technology Help

Requently Asked Questions

Clearing the Cache has solved about 80-90% of technical errors that students and families are currently experiencing. Here is a video to walk families through the process: https://drive.google.com/file/d/1aqbYXtD8BfFX_p0aKuC6Wt4IHQtFGM66/view

Family Academy Virtual Class - There are many classes to help families better understand many of the online tools our teachers are currently using.

Please make an appointment for technology assistance. You can call 919-560-3837 to make an appointment. 

In addition to the Facebook Live events in English and Spanish we offered today and tomorrow, our distance learning Q & A from Matt Hickson, and other information technology support documentation at our bilingual IT website, IT is establishing additional in-person, walk-in technical support at remote service satellite depot stations at the sites and schedule below. Please note that IT is only servicing DPS-issued devices at these sites. 

 

Site

Days and Time of Service

Address

Hamlin

Monday - Friday 

Hours of Operation: 

9 AM - 12PM, 2PM-4PM 

1817 Hamlin Road, 27704

SDC

Monday and Wednesday

Hours of Operation: 

9 AM - 12PM, 1PM-4PM 

2107 Hillandale Road, 27705

BACON 

Monday, Wednesday, Friday

Hours of Operation: 

9 AM - 12PM, 1PM-4PM 

808 Bacon Street, 27703

SOUTHERN HS

Monday and Wednesday

Hours of Operation: 

9 AM - 12PM, 1PM-4PM 

800 Clayton Road, 27703

JORDAN HS

Monday and Wednesday

Hours of Operation: 

9 AM - 12PM, 1PM-4PM 

6806 Garrett Road, 27707