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Address: 607 Fanning Way, Durham, NC 27704
Mike Lee is a husband and father of three children Nicholas, Peyton, and Cameron and the Vice Chair of the Durham Public Schools Board of Education. Previously he served as Chairman for 4 years.
Mike is a proud graduate of Alabama A&M University in Normal, Alabama. During his time at AAMU, Mike majored in Computer Science with a Minor in Mathematics. Currently, Mike is the Head of Customer Success at PublicInput, a Software as a Service public engagement platform. He leads a team of Customer Success Professionals focused on value driven relationship building as well as churn prevention, application adoption planning, and subscription renewal engagements.
After his graduation from Alabama A&M University, Mike started his career as a Java Developer. He quickly moved up to various leadership roles and explored other aspects of technology including Systems Engineering, Database Engineering, and Network Engineering.
In 2011 Mike completed his MBA at the University of Massachusetts at Amherst with a focus on Information Technology Management and Strategic Planning. After his MBA degree was completed, Mike moved into Program, Project, and Product Management at Credit Suisse. After 17 years in the IT industry, Mike was introduced to Customer Success at Apptio, Inc, and found that the experience in his background prepared him to grow rapidly within this space.
Currently Mike is a Doctoral Student and the University of North Carolina at Charlotte where he plans to focus his DBA research on mesuring the moderating effects of Customer Success Management on perceived and actual value on Software as a Service products.
Mike holds certifications: PMP, CSM, QTC, Greenbelt, PSM I to name a few.
Mike also sits on the Durham YMCA Board, Durham Partnership for Children, Gain Grow Retain Board, and the Hillandale Sports Association Board.