DPS IT Helpdesk

Password Issues:
The DPS Helpdesk, is able to help with passwords from 7 AM-7 PM (M-F) @ (919) 560-3837  

DPS Chromebook Troubleshooting First Steps:

Troubleshooting Your Chromebook

DPS Single Sign-On Changes

Recent Changes and improvements to how we logon to DPS Resources  

DPS STUDENT DIGITAL ACCESS WALKTHROUGH

https://m.youtube.com/watch?feature=youtu.be&v=GJpEKjsqaz8

HOW TO LOGIN to your Chromebook/ Device, ZSCALER, CLEVER, NCEDCLOUD, and Canvas

https://m.youtube.com/watch?feature=youtu.be&v=GJpEKjsqaz8

  
STUDENT LOGIN INSTRUCTIONS

https://docs.google.com/document/d/1oWTagjkw-fnJvj4rdABJtYWrys8xKqTPBvJcgQiMxjE/edit

  
ZSCALER SECURITY LOGIN INSTRUCTIONS
https://docs.google.com/document/d/1-Iu0beA8c9WJRGkh70gVq8uAaCprE05XcEJDLxHfJCs/edit

Verizon HOTSPOT CONNECTION DIRECTIONS 

Verizon Hotspot Setup Directions

Please note that where it says PW is “School 123” it should be “school123”

Verizon Hotspot Troubleshooting

Verizon Hotspot Troubleshooting 

HOTSPOT CONNECTION DIRECTIONS

How to connect to the Moxee Hotspot
https://docs.google.com/document/d/1xvwDLkLmTERTLCqVHCa7XjcLfn4fGeKFNCg4jirzLwQ/edit

DPS HELP DESK
With the deployment of all these Chromebook devices, DPS now has a help desk to serve you.  Please take note of the information below.

HELP DESK INFORMATION
Experiencing technical difficulties with your device? Contact the IT Helpdesk.

Call the IT Helpdesk directly at (919) 560-3837 7 AM-7 PM (M-F) to have an IT Helpdesk staff log in a ticket.
Email: help.desk@dpsnc.net
Enter a self-service web ticket at the following http://helpdesk.dpsnc.net/support/home

DPS Help Desk Technical Support/ Remote Service Satellite Schedule