Durham Public Schools parents will soon be able to pre-pay for student meals online using LunchPrepay.com. This new service is a simple-to-use and convenient way to add and monitor funds in a child’s account. Parents will also be able to check the account balance, receive a low-balance notification and even keep an eye on what their students have been buying. This service will be available by September 14. Below is a list of frequently-asked questions.
Please note that the former system – payforit.net – is no longer available for adding funds. Additionally, students attending school on a traditional calendar and receiving free and reduced meals can continue eating from last year’s status until the end of the school day on September 23.
FREQUENTLY-ASKED QUESTIONS REGARDING LUNCHPREPAY
What is my student’s Student ID?
The Student ID is a unique number assigned by your school district office (It is usually not the same as the 2 to 5-digit lunch number that is used in the cafeteria). Please contact your school office if you do not know what number to use.
Why are there fees for this service?
The fees cover the costs of maintaining the secure web site and the fees that are charged to us for processing credit card payments. Most web sites use revenue from advertising and sales to maintain the web site. Since there is no advertising on LunchPrepay.com, and your information is never sold to anyone, fees are necessary to allow you the convenience of online payments.
How long from the time I register as a New User can I make a payment?
This process usually takes less than a day. Students must be “verified” before we can accept payments. This can usually be done instantly. However, in some cases it can take up to 24 hours. Once this process has been completed, you can make payments directly to your student's account from www.LunchPrepay.com.
Why is the verification process necessary?
This is how we make sure that your payment is credited to the correct student’s account. We check for a match on the student’s last and first name, school, and student ID number. This can usually be done instantly. In some cases it may take up to 24 hours.
More than 24 hours has gone by and my student has not been verified yet.
If it has been more than 24 hours, please contact the Office of Child Nutrition at 919-560-2370 for assistance.
How long does it take for the payment to show at my student’s school?
Generally, all payments are applied within 24 hours.
How do I know it is safe to enter my credit card information on www.LunchPrepay.com?
LunchPrepay.com has 128 Bit Encryption provided by Verisign, the most trusted name in online shopping. All information submitted is protected by their secure server, which automatically encrypts your personal information so that it cannot be read while traveling over the Internet.
What do I do if I do not see all my students listed on the payment screen?
If all the students you have entered do not show up on the payment screen, it is possible the information you supplied could have been typed incorrectly. Please go to the Manage Student page and check the student’s first and last name, school, and student ID. Correct any errors and save your changes. The student's account will be available as soon it is verified with the school’s information.
What does the service cost?
A one-time fee of $10.00 is charged to set up a Premium account that allows access to the student meal history, set up low balance alerts, and use of a “wallet” for multiple credit/debits cards which then allows for an automatic replenish. The Premium account allows you to use lunch prepay from Facebook.
You may opt to set up a basic account at no charge which allows you to only add money to the student account. Each transaction will have a processing fee of $1.95 to handle the associated banking fees for credit card transactions.
- You will always be provided with the cost information before any payment is processed.
- One online payment can be split among all of the students attached to your account, with no additional cost.
What does the registration fee include?
The registration fee gives you access to your student’s lunchroom balance and meal history, and offers e-mail notification when the account balance drops below a limit you have set. It includes all the students in your family who attend school in the same district.
What does the processing fee cover?
The payment fee covers the fees that the credit card company charges for processing the transaction.
Do I have to pay a separate registration fee for each student?
No, one registration fee covers all the students in your family who attend school in the same district.
How do I set up a low balance notification?
Go to My Account – Manage Profile and enter the Low Balance amount. Check Send Notifications. You will receive an e-mail when the balance drops below the amount you set (you must have Premium service to use this feature).
How do I find out what my student has been buying for lunch?
Go to My Account – Meal History and click on student name (you must have premium service to use this feature).
What if I forget my user name or password?
Click on “Forgot User Name/Password?” on the Login screen. Send us your registered e-mail address and we will send you a return e-mail with your information.