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Comments, Questions, Concerns

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Durham Public Schools strives to make sure all children have equal opportunity to discover, pursue and succeed. It is with this in mind that we make every effort to ensure quality customer service. We know that the best results for students come from situations where parents, teachers, staff and students work together.  DPS welcomes comments and questions from parents and others.  Our goal is to make it as easy as possible for you to comment or get information, and to respond to your question or comment as quickly as possible.  There also are avenues for complaints.

When complaints or concerns occur, they should be resolved at the local school or at the lowest possible administrative level through an informal process of cooperative agreement among the affected individuals. However, when the informal process fails to provide resolution, an individual is entitled to file a formal complaint and seek a review of any administrative decisions made by school system staff members. We encourage you to become familiar with the guidelines outlined here and if you have any remaining questions please contact your principal.

How to proceed with the comment process

Durham Public Schools includes a Who to Call list in the Student/Parent Handbook that is distributed at the start of each school year and also on the Web.

We encourage you to work diligently to solve your issue at the level it occurred, preferably addressing the issue directly with the employee in question. Complaints about the quality of the education program or school facility issues should initially be addressed to the principal or assistant principal at the school.

Board Policy 2115 states that “Complaints about an employee’s performance should first be referred to the employee, if practicable.  If the employee does not satisfactorily resolve the matter, the complaint then should be referred up the supervisory ladder (principal, Superintendent, Board) until the matter is resolved.”

What to do if you need assistance

Although the first step in resolving concerns is usually taken at the local school, other offices of the school system are available if you have a general inquiry or need assistance.

General Inquiries

For general inquiries about the school system and its policies and procedures, you may submit a question via the form below or contact the DPS Office of Public Affairs at 919-560-3652.

Submit a Question form - Click Here

Please use the following links to reference policies from the school board:

Also see:

Privacy Act & Non-discrimination Statements

Contacting the Board of Education

If you have information to bring to the attention of the Board of Education, please email Board members directly or email the Board Liaison Julianne Gates at julianne.gates@dpsnc.net

Nondiscrimination Policies

In compliance with federal law, including the provisions of Title IX of the Education Amendment of 1972, Durham Public Schools does not discriminate on the basis of race, color, national origin, sex, disability or age in its programs, activities and hiring.
Inquiries regarding the nondiscrimination policies should be addressed to:  Larry McDonald, Executive Director of Athletics, Health and PE, 511 Cleveland St, Durham, NC  27702. Phone 919-560-3742 or fax 919-560-2369.

Section 504 Inquiries

For inquiries regarding Section 504 of the Rehabilitation Act of 1973 (Section 504) contact: Diane Kelly at Hillandale Elementary School, 560-3924 or via email diane.kelly@dpsnc.net.

You may also visit the Section 504 Services page for more information.